DHK88 App Privacy Policy: How We Handle Your Personal Data

1 Overview

DHK88 App takes the privacy of its members seriously. This policy sets out in plain terms what personal data we collect when you use the platform, why we collect it, how it is stored and protected, and what choices you have as a member based in Bangladesh.

The DHK88 App platform is an adults-only entertainment service. All data collection and processing described in this policy relates exclusively to registered adult members aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which are available on this website. Together, these documents describe the full framework under which DHK88 App operates and how member data is handled within that framework.

If you have questions about any part of this policy, you can contact the support team at the email address listed in the footer of this page.

2 Data We Collect

DHK88 App collects personal data in several ways: directly from you when you register or use the platform, automatically through your device and browser as you interact with the site, and through identity and payment verification processes.

We collect only the data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as biometric information, health records, or political opinions.

3 How We Use Your Data

DHK88 App uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and secure your member account, and to verify your identity and age as required.
• Platform operation: To process bets, transactions, deposits, and withdrawals, and to provide access to the sports betting and game lobby features of the platform.
• Customer support: To respond to your enquiries, resolve account issues, and communicate important account-related information.
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and misuse of the platform.
• Responsible gaming: To monitor usage patterns that may indicate problematic gambling behaviour and to support members who use self-exclusion or limit-setting tools.
• Legal and compliance obligations: To meet applicable legal requirements, including age verification and anti-money laundering obligations.
• Platform improvement: To analyse how members use the platform and to improve the experience over time.

DHK88 App does not use your personal data for automated decision-making that produces significant legal effects without human review. We do not sell your personal data to third parties for their own marketing purposes.

4 Data Sharing

DHK88 App does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below:

• Service providers: We work with third-party providers who assist with payment processing, identity verification, platform hosting, and customer support infrastructure. These providers are permitted to use your data only to perform services on our behalf and are required to handle it securely.
• Legal obligations: We may disclose personal data where required to do so by applicable law, court order, or regulatory authority. This includes cooperation with anti-money laundering and fraud investigation processes.
• Business transfers: In the event of a merger, acquisition, or transfer of platform assets, member data may be transferred as part of that transaction. Members would be notified of any such change that materially affects how their data is handled.

5 Cookies and Tracking Technologies

DHK88 App uses cookies and similar technologies to operate the platform, maintain your session, and understand how members interact with the site. Cookies are small text files stored on your device by your browser.

The types of cookies used on the DHK88 App platform include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, the platform cannot operate correctly.
• Functional cookies: Used to remember your preferences and settings, such as language or display options, to improve your experience on return visits.
• Analytics cookies: Used to collect aggregated, anonymised data about how pages are used, which helps us identify areas for improvement. This data does not identify individual members.

Most browsers allow you to control or disable cookies through their settings. However, disabling essential cookies may prevent you from logging in or using core platform features. Adjusting cookie settings in your browser does not affect data already collected.

DHK88 App does not use cookies to serve third-party advertising or to track your activity across other websites.

6 Data Security

DHK88 App applies technical and organisational measures to protect

DHK88 App applies technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These measures include:

• Secure encryption protocols for data transmission between your device and our servers.
• Restricted access controls so that only authorised personnel can access personal data.
• Regular security audits and assessments to identify and address vulnerabilities.
• Secure data storage with backup procedures to prevent data loss.

Despite these safeguards, no method of transmission over the internet or electronic storage is 100% secure. You should also take care to keep your passwords safe and avoid sharing account details with others.

7 Data Retention

DHK88 App retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal and regulatory obligations. This includes requirements for record-keeping related to financial transactions, anti-money laundering, and responsible gaming.

When your account is closed, certain information may be retained for a limited period to comply with audit and legal requirements. Data no longer needed will be securely deleted or anonymised to protect your privacy.

8 Your Rights

As a user accessing DHK88 App from Bangladesh, you have certain rights related to your personal data, which may include:

• Access: You can request a copy of the personal data DHK88 App holds about you.
• Correction: You can ask us to correct inaccuracies or incomplete information.
• Deletion: You have the right to request deletion of your data, subject to our legal obligations and the need to retain certain data for compliance.
• Restriction: You may ask us to restrict the processing of your data in certain circumstances.
• Objection: You can object to certain types of data processing, including profiling and direct marketing (please note DHK88 App does not use your data for unsolicited marketing).

To exercise your rights, please contact DHK88 App support using the email provided below. We may require verification of your identity before processing requests to protect your account’s security.

9 Minors and Age Verification

During registration and account operation, DHK88 App undertakes age verification procedures to ensure compliance with legal requirements for adults-only access. If evidence arises that an account holder is a minor, the account will be suspended or closed and data handled in accordance with applicable laws.

Parents and guardians are responsible for preventing minors from accessing this platform. If you share devices with others, please ensure that your account access is secure and that minors do not use your login credentials.

10 Responsible Gaming and Data

DHK88 App uses your personal data to support responsible gaming initiatives. This includes monitoring betting patterns, session durations, and deposit behaviours to identify signs of problematic gambling.

We provide tools such as deposit limits, session reminders, and self-exclusion options, all of which rely on processing your account and usage data. By using these tools, members can better control their gaming to stay within safe limits.

If you or someone you know experiences difficulties with gambling, we encourage you to use the responsible gaming resources provided on this website or to contact support for assistance. Our goal is to provide a secure environment where members engage in betting and gaming responsibly and safely.

11 Changes to This Privacy Policy

DHK88 App may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or platform features. Updated versions will be posted on this page with a revised "last updated" date.

We encourage members to review the Privacy Policy periodically. Continued use of DHK88 App after changes indicates acceptance of the updated terms. For material changes affecting data rights or usage, we will notify registered members through the platform or by email where available.

12 Contact

If you have questions about this Privacy Policy or wish to exercise your rights related to your personal data on DHK88 App, please contact our support team.

Support email is provided as plain text below for your reference; please do not send sensitive account details via email.

You may also find answers to frequently asked questions on our FAQ page, or learn about our commitment to Responsible Gaming.